To place orders for indirect materials requires multiple levels of approval based on the value of the order. This process was manual and heavily paper-based, leading to delays in orders, lost documents and limited process oversight from start to finish. It also required the end-users to interact with an inhouse-built purchasing platform integrated into SAP which was perceived by end-users as too complex or difficult to use.
An indirect PO approval form with approval process steps was created in eBA workflow management and integrated with the inhouse-built procurement platform.
Time to Implement
The indirect procurement process was dramatically approved both from a time and end-user experience perspective making it the biggest use-case of eBA at Bridgestone.