Founded in Japan in 1924, Daikin Industries Ltd. is one of the world’s leading companies in heating, cooling, ventilation, and fluorochemical products, operating in over 150 countries with revenues exceeding USD 24 billion, more than 80,000 employees, and over 100 production facilities worldwide.

Daikin began its operations in Türkiye in 1978 through distributors and became one of the most significant investors in the Turkish HVAC sector by acquiring Airfel in 2011. Headquartered in Istanbul, Daikin Türkiye serves the entire country through its 105,000 m² manufacturing facility in Sakarya, 7 regional offices, 360 dealers, 500 sales points, and a network of over 500 authorized service centers. It has also introduced Europe’s first air conditioning experience center to the industry and positioned training and development as a strategic focus through Daikin Academy.

In line with its rapidly growing organizational structure at the Sakarya production facilities, Daikin Türkiye required a centrally managed document management system that would reduce workforce dependency, prevent complexity, and support centralized control.

Challenges such as difficulties in managing the existing documentation structure, inefficiencies in conducting audit activities, limited ability to effectively track customer complaint analyses, restricted traceability in equipment calibration processes, and fragmented records across departments revealed the need for an integrated quality and document management system.