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Quality Management System

BIMSER

What is Quality | Integrated Management System (QMS | IMS)?

Quality | Integrated Management System, with a customer-oriented and continuous development philosophy; It is a necessary corporate management manifesto to ensure customer satisfaction, profitability, efficiency and satisfaction of all stakeholders. As a result of the simultaneous and interrelated management or implementation of more than one management system, standards such as Quality, Environment, Occupational Health are gathered under a single heading as “integrated”. It can be applied to all kinds of organizations, from small to large, from industry to service, from public to private sector. Bimser’s Quality | Integrated Management System solution provides organizations with the benefits of effective competition, continuity of customer satisfaction, creating a sense of customer confidence, reducing errors, increasing profitability, controlling costs, minimizing losses, continuous improvement, increasing productivity, providing employee motivation and strengthening communication.

QDMS Integrated Management System enables the use of its management system standards. It will be with you as your closest working tool in your Total Quality journey. It offers your processes that need to be automated under the headings of management systems, with a modular structure.

Our QDMS Quality Management System solution ensures the execution and monitoring of all related activities by creating the documentation infrastructure stipulated by all kinds of management system standards (ISO 9001:2015, ISO 14001, ISO 45001, ISO 22000, ISO 16949, ISO 17025, ISO 27001 etc.)

The ISO 9001:2015 Quality Management System is a globally accepted form of management system that aims to increase customer satisfaction by meeting customer expectations, needs and regulatory requirements. It determines the Quality Management System conditions at many points from the organizational structure of the organization to the satisfaction level of its customers, from the analysis of the collected data to the effective management of the processes, from internal audits to product design, from purchasing to sales. The ISO 9001 Standard is essentially a control mechanism. The purpose of this standard is to reduce and eliminate errors and defects and, more importantly, to prevent errors and defects that may occur. The standard is not directly related to product and service quality, but is related to the quality of the management system. The basic assumption here is to produce quality products and services that will meet customer needs if an effective Quality Management System is established and implemented. The ISO 9001 Standard is not mandatory and contains general requirements. It can be applied for every sector, regardless of large or small scale. It represents a strong management system when understood and applied correctly. WİTH Bimser’s Quality | Integrated Management System solution, you can provide the ISO 9001 Standard accurately and effectively.

ISO 14001:2015 Environmental Management System is a systematic approach that ensures the realization of production in all kinds of production sectors, taking into account the environmental impacts at every step from the first stage of the product to its presentation to the consumer. ISO 14001 is an international standard that defines the process of controlling and improving the environmental performance of a company. With Bimser’s Environmental Management System module, you can reduce your use of natural resources and minimize damage to soil, water and air.

ISO 27001:2013 Information Security Management System is of great importance for the activities and perhaps the continuation of your organization. ISMS helps you manage and protect your valuable information assets. It is the only international auditable standard that defines Information Security Management System (ISMS) requirements. It is designed to ensure that adequate and proportionate security controls are selected. ISO 27001 requires organizations to prepare risk management and risk treatment plans, roles and responsibilities, business continuity plans, emergency incident management procedures and keep records of these in practice. The institution should publish an information security policy that includes all these activities and should raise awareness of its personnel about information security and threats. Information security management, as a living process in which the selected control objectives are measured and the suitability and performance of the controls are constantly monitored, can only be achieved with the active support of the management and the participation of the personnel. It helps you protect your information assets and build trust with interested parties, especially your customers. Bimser’s Information Security Management System solution helps you to create, implement, operate, monitor, examine, maintain and improve your Information Security Management System.

ISO 45001:2018 Occupational Health and Safety Management System creates a framework for all businesses in terms of reducing the risks of the working environment, increasing the safety of the employees and creating more reliable working conditions and includes the requirements that will reduce the burden on them. It follows system approaches such as ISO 9001 quality management system and ISO 14001 Environmental management system, which are accepted all over the world. The main structure of ISO 45001 was established in accordance with the Annex SL structure, which was put into practice with the latest revisions and consists of 10 articles. With the last revision, the standard was reissued from OHSAS 18001 as ISO 45001 to facilitate integration with other standards. With Bimser’s Occupational Health and Safety Management System solution, you can increase the safety of your employees and work environment.

With the Controlled Document module of Bimser’s Integrated Management Solution, the documentation structure, which is the expectation of management systems, is created, revisions to these documents are kept in the system in the version logic, users can access these documents within their authorization, and when a change is made in the document, the relevant people are informed about the change (in accordance with the distribution matrix) can be provided. With the transfer function in our system, existing documents can be transferred to the system individually or collectively. Documents can be prepared and updated electronically in Word, Excel, Visio, PowerPoint, PDF or other formats that users are used to. Requests for document addition, document revision and cancellation processes can be tracked in the system, and these documents, which are prepared until all authorized approvals are received, are kept as drafts and are not available to other users. Reports can be obtained in many different areas such as the status of the document waiting in the system, the summary lists of the documents, whether the people sent for distribution have read the documents. Our application is completely parametric and users can easily add and edit new document groups without being dependent on the vendor. When more than one language is used and documents are prepared in different languages, the document prepared in the language they use is opened to the people who will give approval and see the document in whichever language they use. Word and Excel documents can be automatically converted to PDF and opened as PDF if desired.

It is a module of our QDMS product, in which nonconformities or improvements detected within the company are tracked. This module works integrated with our Audit Activities module. After the nonconformity/improvement is detected and entered into the system, it can be sent for approval if requested and CAPA can be opened after the approval. After the Corrective and Preventive Action or remedial action is determined, the people who will solve the problem can enter the progress report and plan actions by performing root cause analysis respectively. Planned actions are notified to the person who needs to do the work, as usual, by e-mail. When these people click on the link in the e-mail, they can directly connect to the system and see what they need to do on their screen. Reports and graphing of all entered data are done automatically by the system. Since this information can also be transferred to the Excel environment, the information entered into the system can be managed as desired.

Transaction resources, root causes and nonconformity categories can be determined by the institution. The G8D report can be output.

With the Action Management module of Bimser’s Integrated Management Solution, you can plan and track the deadline, the person who will do the job, and the task related to a job (meeting, management program, time-dimensional targets, projects, etc.) After the action plan is made, you can make as many business plans about the action as you want. The defined work plans are sent to the e-mails of the people as an action, and the users are directed to the place where they will complete the work by clicking the link in these e-mails. While the business plans of the actions are being made, budget plans can also be made and efficiency percentages can be defined. Our system automatically calculates the actual percentage of completion of the project on the basis of work plans. Reports can be obtained on the basis of the main actions and the work plans of these actions.

With the Audit Activities of Bimser’s QDMS Integrated Management Solution; You can track your internal audits, management system audits and external audits (such as supplier audits). Self-assessments and audits can be defined as group or periodical, under which audits to be made in this period or under this group can be defined. After the audits are defined, the audit detail plan is published by the lead auditor, and after the audit findings are entered, the audit report is automatically created and published in the system, and the audit work order is closed. Audit activity, CAPA and action management modules can work in integration, and any nonconformities found can be converted to CAPA or Action in the system. Reports in different formats regarding the audit activity can be obtained, and the work orders and histories of all audits can be accessed from these reports. A question pool can be created on the basis of the management system and a selection can be made from this pool. Audit questions can be given points and weights.

With the Training Records module of Bimser’s QDMS Integrated Management Solution, you can define and track your trainings that take place inside and outside the organization. After the training sessions, trainers, participants and locations are defined in the system, our system automatically sends e-mails to the people who need to attend the training. After the results of the trainings are entered into the system by the training coordinator, training reports in all desired details are created by the system. While using our training records software, you can make a training request and send your training request for approval if you wish. When the training needs of the titles are defined, the trainings that a person has and should receive with the relevant title can be listed. Persons who will evaluate the effectiveness of the trainings are automatically warned when the evaluation time comes and they are expected to perform the activity evaluation. With the integration of the Ministry of Labor and Family, you can fulfill the obligation of institutions to send occupational safety trainings to the ministry electronically. Bimser is an accredited IBYS Integrator company.

With the Calibration module of our QDMS Integrated Management Solution; You can get reports by following internal and external calibrations and verifications on a work order basis. After the equipment is defined in the system, each calibration can be tracked as a work order and a collective work order can be generated monthly or at desired periods. When each work order is created, our system sends an e-mail to the calibration manager and the device manager. After the calibration officer enters the results into the system, these data and master plans can be obtained as reports and these reports can also be exported to Excel. Certificate or uncertainty calculation can be done separately according to the types of equipment used.

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