With uninterrupted customer experience inevitable, speed, agility and efficiency are now vital in the Retail industry. In order to be successful in the sector, which includes omnichannel and e-commerce applications as well as traditional channels, it is necessary to display a dynamic, customer-oriented approach supported by a strong technological infrastructure.
Retail Merchandising Management
With Bimser Retail Management processes, which are blended with the knowledge of retail sector customers and high technology, you can manage the entire operation between the head office and stores in an end-to-end integrated manner. All solutions including campaign, price management, product returns, invoicing, stock management, customer records and payment systems can be used integrated.
Human Resources Management
With Bimser HR Management solutions in the retail sector, where personnel productivity and employee satisfaction are very important, you can manage human resources quickly and effectively, while maximizing your employee loyalty. Career management, recruitment, dismissal, embezzlement, shift, payroll, overtime, payroll and personnel files management solutions provide easy, fast and flexible management.
Store Maintenance, Inventory, Subcontractor, After Sales Service Management
Quality customer service provides a great competitive advantage in retail operations where products that require after-sales service or assembly are in question. In addition, Bimser offers solutions for counting and barcoding of store inventory, services received from subcontractors used in construction, real estate and facility management and follow-up of malfunctions, and tracking of subcontractor progress and KPI.
eBA Workflow Management solution that enables the creation, monitoring and conclusion of business processes; It helps to manage business processes faster and more efficiently. Thus, all workflows and approval mechanisms, from planning to sales, are transferred to the digital environment, resulting in time and cost savings.
Document and Content Management
A paperless office is targeted with the management of all internal and external electronic and printed document processes, digital archive management, incoming and outgoing document management, contract management, archive management, cap integrations, mobile signature and electronic signature infrastructure solutions. The desired document or information can be accessed in a very short time by searching in it and searching from master data information.
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Intelligent Process Management (IBPM)
With intelligent process management (IBPM), in which all process maps are created and the risks, opportunities and resources associated with each other are blended in the process, you can identify areas of digital transformation discomfort, identify the places you need to intervene in the organization, intervene in the right place at the right time, and use unnecessary resources and resources. you can achieve business excellence without wasting time. You can instantly monitor the efficiency of your processes over real data by receiving and writing data from all automation systems that provide input and output to your processes.
Process Performance Management, KPI, KRI Tracking
Process performance management is a decision support and reporting mechanism supported by the balanced scored card infrastructure, where you can check whether the entire resource works correctly in line with the given targets after the processes are modeled, and where you can intervene quickly by getting detailed reports.
Mobile Store Control and Action Planning
This system can be used for Shop checklists, shop audits, hidden audits etc. It provides flexible and fast management of applications such as mobile devices in the field. After the audit, finding report and action planning can be created automatically.
Integrated Quality Management
It provides integrated management of ISO 9001, 14001, 45001, 10002, 27001, 50001 business processes applied in an integrated enterprise. It manages and reports issues such as field audit, CRM, customer complaint management integrated with the call center, corrective and remedial action management, risk management, event notifications, integrated with all systems.